Return & Refund Policy

Return window

You have 30 days from the delivery date to request a return. Items must be unworn, unwashed, free of odours and pet hair, and returned with original tags and packaging.

How to start a return

• Send your order number and reason for return through our contact page.
• We issue an RMA number and the returns address within one business day.
• Ship the item back within 14 days of receiving your RMA. Write the RMA on the outside of the parcel.

Returns sent without an RMA cannot be processed reliably and may be refused.

Return shipping costs

Return postage is paid by the customer unless the item arrived damaged, defective or incorrect — in those cases we cover it and send a prepaid label. Original shipping charges are non-refundable except on our error.

Refunds

Refunds are issued to the original payment method within 5–10 business days of us receiving and inspecting the return. Your bank or card issuer may take a further few days to post the credit.

Exchanges

For a different size or pattern, return the original for a refund and place a new order — that's the fastest route and avoids stock being sold out while your parcel is in transit.

Non-returnable items

• Final-sale and clearance items marked as such on the product page
• Face coverings, socks and underwear, for hygiene reasons
• Gift cards